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Shipping & delivery
We deliver our products to your home or to a relay point via Chronopost and UPS. Packages are delivered to your home against signature. Our order processing times are 3 to 10 working days on average (excluding weekends and public holidays) for orders within mainland France and 3 to 10 working days on average for orders outside mainland France.
Our products marked "EXPRESS 48H" can be delivered to you within a maximum of two working days. This means that they are already on our premises and have already been checked and authenticated by our experts. If you order one of these products, the parcel will be delivered to you within two working days. If the order is placed after 5pm, the product will be dispatched the next day.
Each product ordered on Wethenew is sourced individually from our network of partner retailers according to the orders placed.
If your order includes several products, your products will be dispatched individually according to the date they are received at our premises, so that you can receive them as quickly as possible.
Once you have placed an order on our site, an e-mail containing your order number will be sent to you. If the product you have ordered is not in stock in Paris, we will search for it among our network of European partner retailers. Once the product has been found, it is sent to our premises, received, authenticated and checked by our team. Once it has passed our authentication process, it is returned to its original packaging, packed in our own packaging and shipped. You will then receive an e-mail with a tracking number so that you can follow its progress.
Once you have received this e-mail, your order will be delivered within 2 working days. If you are not at home on the day of delivery, Chronopost or UPS will offer to reschedule a delivery, to hand over your parcel to a trusted neighbour, or to a delivery point near you.
For Chronopost relay point delivery, your parcel will be available for 7 days. For delivery to a UPS relay point, it will be available for 10 days.
We deliver to France and French overseas departments and territories.
Abroad we deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
HUNGARY, POLAND, CZECH REPUBLIC, AUSTRIA, DENMARK, IRELAND, PORTUGAL - UPS
Home delivery :
11.90€ for all orders.
Relay point delivery (excluding Hungary, Czech Republic, Ireland and Portugal):
8.90€ for all orders under 300€.
Free delivery for all orders over €300.
BULGARIA, ESTONIA, GREECE, LATVIA, LITHUANIA, ROMANIA, CROATIA, SLOVAKIA, SLOVENIA, FINLAND, SWEDEN - UPS
Home delivery :
11.90€ for all orders.
MALTA, CYPRUS - UPS
Home delivery :
30.90€ for all orders.
From your "My Account" area, the status of your order remains as "in process" until delivery. Once your product has passed our inspection process, it is returned to its original packaging, packed in our packaging and sent out by Chronopost or UPS. You will then receive an e-mail with a link to a tracking number so that you can follow its progress. Once you have received this e-mail, your order will be delivered within 2 working days. For home delivery, if you are not at home on the day of delivery, Chronopost or UPS can offer to reschedule a delivery, to give your parcel to a trusted neighbour or to a delivery point near you. For delivery to a relay point, you will be informed as soon as your parcel is available for collection.
Delivery times may be exceeded depending on the economic situation or the carrier. If this is the case, please do not hesitate to contact us by telephone or WhatsApp on +33 1 82 28 59 29 or by filling in a contact form via this link. To help us deal with your request, please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail.
If you have not yet received your tracking number from our Chronopost or UPS carrier, this means that your order has not yet been dispatched and is either on its way to our premises or is in the process of being authenticated. As soon as it is handed over to our Chronopost or UPS carrier, you will automatically receive an e-mail containing the tracking number and a link to follow its progress.
Our order processing times are 3 to 8 working days (in mainland France, excluding weekends and public holidays). These times may be exceeded depending on the economic situation, the availability of the product or the carrier. If this is the case, please do not hesitate to contact us by telephone or WhatsApp on +33 1 82 28 59 29 or by filling in a contact form via this link. To help us deal with your request, please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail.
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