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FAQ
Shipping & delivery
- 🎄 Order before December 10 to guarantee delivery before Christmas ( excluding 48h Express orders).
- 🎄 Your returns are extended until January 2, 2024.
We deliver our products to your home via DHL. Packages are delivered to your home against signature. Our order processing times are 5 to 10 working days on average (excluding weekends and public holidays).
Our products marked "EXPRESS 48H" can be delivered to you within a maximum of two working days. This means that they are already on our premises and have already been checked and authenticated by our experts. If you order one of these products, the parcel will be delivered to you within two working days. If the order is placed after 5pm, the product will be dispatched the next day.
Each product ordered on Wethenew is sourced individually from our network of partner retailers according to the orders placed.
If your order includes several products, your products will be dispatched individually according to the date they are received at our premises, so that you can receive them as quickly as possible.
Once you have placed an order on our site, an e-mail containing your order number will be sent to you. If the product you have ordered is not in stock in Paris, we will search for it among our network of European partner retailers. Once the product has been found, it is sent to our premises, received, authenticated and checked by our team. Once it has passed our authentication process, it is returned to its original packaging, packed in our own packaging and shipped. You will then receive an e-mail with a tracking number so that you can follow its progress.
Once you have received this e-mail, your order will be delivered within two working days. If you are not at home on the day of delivery, DHL will offer to reschedule delivery to the next working day.
We deliver to France and French overseas departments and territories.
Abroad we deliver to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
BULGARIA, CYPRUS, CROATIA, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, MALTA, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN - DHL
Home delivery :
18.90€ for all orders.
AUSTRIA, IRELAND, DENMARK, PORTUGAL, POLAND - DHL
Home delivery :
14.90€ for all orders.
ALBANIA, MACEDONIA, SERBIA, NORWAY - DHL
Home delivery :
22.90€ for all orders.
SWITZERLAND - DHL
Home delivery :
22.90€ for all orders.
DOM-TOM (FRENCH GUYANA, GUADELOUPE, MARTINIQUE, REUNION, ST BARTH, ST MARTIN, POLYNESIA, MAYOTTE) - DHL
Home delivery :
35.90€ for all orders.
From your ‘My Account’ area, the status of your order remains ‘in progress’ until delivery. Once your product has passed our inspection process, it is returned to its original packaging, packed in our packaging and shipped DHL. You will then receive an e-mail with a link to a tracking number so that you can follow its progress. As soon as we receive this e-mail, your order will be delivered within 2 working days. If you are not at home on the day of delivery, DHL may offer to reschedule delivery for the next working day.
Delivery times may be exceeded depending on the economic situation or the carrier. If this is the case, please do not hesitate to contact us by telephone or WhatsApp on +33 1 82 28 59 29 or by filling in a contact form via this link. To help us deal with your request, please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail.
If you have not yet received your tracking number from our carrier DHL, this means that your order has not yet been dispatched and is either on its way to our premises or is in the process of being authenticated. As soon as your order is handed over to our DHL carrier, you will automatically receive an e-mail containing the tracking number and a link to follow its progress.
Our order processing times are 5 to 10 working days. These times may be exceeded depending on the economic situation, the availability of the product or the carrier. If this is the case, please do not hesitate to contact us by telephone or WhatsApp on +33 1 82 28 59 29 or by filling in a contact form via this link. To help us deal with your request, please have your 5-digit order number preceded by a hashtag, which you can find in your order confirmation e-mail.
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